Complaints Handling Policy

A Purpose

To protect the rights and interests of all stakeholders, DeHunt.Pro has established a fair, transparent, and efficient complaints-handling mechanism to resolve any disputes or dissatisfaction arising during service engagement.

B Principles of Complaint Handling

We are committed to fostering a respectful and safe communication environment. All complaints will be handled in accordance with personal data protection and confidentiality principles. Complainants will not be subject to any form of retaliation or disadvantage as a result of raising a concern.

C Applicable Parties

This policy applies to complaints raised by the following parties:

• Our Clients

• Candidates

• Internal Employees

D Types of Complaints

Acceptable complaint cases include, but are not limited to:

• Recruitment process lacking transparency or fairness

• Misconduct or breach of professional ethics by consultants

• Loss of rights or unauthorized disclosure of personal information

• Disputes over recruitment results, fee arrangements, etc.

• Workplace harassment, discrimination, or unfair treatment

E How to File a Complaint

You may submit your complaint through any of the following channels:

Channel	Information
Email	ama@dehunt.pro
Postal Mail	No. 10, 10F., No. 354, Fuxing N. Rd., Zhongshan Dist., Taipei City 104, Taiwan
Phone	02-7707-0749 # 666

To help us process your complaint, please include:

• Name and contact details

• Description of the issue and when it occurred

• Involved individuals (if any)

• Desired outcome or resolution

F Complaint Handling Procedure

Stage	Actions
Acknowledgement	We will acknowledge receipt within 3 business days.
Investigation	Investigation and fact-finding within 7–10 business days.
Response & Resolution	Final resolution will be provided within 20 business days.
Review (if needed)	If unsatisfied, one-time escalation/review is available.